About Us
Eduvet™ provides continuing education and training for paraveterinary staff with a primary focus on receptionists and veterinary practice management staff. In years gone by veterinary receptionists were ladies who had to take out clients’ cards and tell the vet that the next client for a consultation had arrived. Vet shops did not even exist. Today veterinary receptionists and vet shop sales assistants have to sell , market, educate, manage stock, make appointments, advise, counsel, manage inventory, do telephonic progress reports and follow ups and run retail outlets with having to apply critical principles of retailing, operate computer programmes and systems. Armed with the correct training and skills, frontline staff can be a tremendous asset, helping to take pressure off vets and turning enquiries into sales.
Langenhoven Park Diereklieniek in Bloemfontein makes history.
The first online Webinar for veterinary receptionists on the Eduvet sales and marketing training programme took place on 15 March 2011 with the receptionist, practice management and sales team of Langenhoven Park Veterinary Practice attending the virtual workshop. Harnessing new technology to gain the competitive edge is part of the VetCom strategy to take the veterinary profession into a new era of continuing education and training.
"We have been exploring the use of Webinars for veterinary distance learning for the past two years but the use of this technology in formal accredited training has not been acceptable to the Sector Education Training Authorities (SETA)", says Dr. Joubert Viljoen, facilitator for the Eduvet training program for veterinary receptionists and front shop sales staff. Due to continued pressure by VetCom to convince the SETA that the use of Webinars may be the only feasible way to deliver training to veterinary practices in remote parts of the country, SETA agreed to let VetCom run the Webinar technology as a pilot study for the whole of the Services Sector and re-assess its stance on the use of webinars in 2011. This was even reported in the 2010 Annual Report of the Services SETA. "We are very excited about this as we are doing ground breaking work here and putting the veterinary profession at the forefront of using technology to transfer skills and delivery training and education programmes," says Dr. Viljoen. "We are confident that based on our experience and the use of webinars in veterinary education, the SETA will accept our proposal for utilising this technology in formal skill training programs for all businesses in the services sector, going into the future."
A webinar is a technology whereby any person who has fast speed internet access from anywhere in the world, can gain access to a "virtual classroom" where a lecturer does a presentation. Participants and attendees interact with each other in this virtual classroom by means of headsets, speakers and microphones through their computers. Attendees can ask questions by "putting their hands up" or by writing questions and comments to the lecturer as the training takes place in real time. Real time online surveys and questionaires can be completed by attendees and group discussions can take place should the facilitator or lecturer find a need for it.